Another Try for a Windows Phone, but It’s Still Clunky

If you’ve never heard of a Windows Mobile phone, or never particularly cared what kind of software runs on your phone, prepare yourself. In the coming months, Microsoft will release a steady drumbeat of ads intended to make you want a device powered by its software.

T-Mobile blames software glitch

T-Mobile USA this afternoon said a software problem caused the outage that left some customers across the country without working wireless service Tuesday afternoon. Here’s the full statement from the company.

“On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services. We restored full service to all affected customers later in the day. After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future. We again apologize to those customers who were affected and may have been inconvenienced.”

We’ve asked a T-Mobile representative whether the company plans to offer discounts, rebates or some form of compensation to make up for customers’ inability to use their phones, and we’ll update this post when and if we hear back on that issue. We’ve heard in particular from frustrated T-Mobile customers who needed their phones for election-night activities.

T-Mobile separately promised a $100 “customer appreciation card” to anyone whose data wasn’t recovered as part of the earlier Sidekick data outage, although that outage was considerably longer, and much of the data has since been recovered.

Sprint Touch Pro2 User Mods Battery Cover, Gains Soft Reset Access

There’s no doubt that soft resets are common with our devices. It may be due to installing new software, editing the registry or simply refreshing the device. With this in mind, many new Touch Pro2 users feel disappointed to see that HTC and/or their carrier have decided not to provide direct access to the soft reset button, which we’ve seen as standard on previous devices. Of course, T-Mobile TP2 users don’t have this issue because they already have hardware access to this button.

With the amount of memory available and the different methods of resetting devices through software, the tiny soft reset hole isn’t needed as much as it used to be in the past. However, it would still be nice to have it there when our phones lockup. Some would even argue that it would be their primary method of soft resetting under any circumstance, if given the access.

Where there’s a will, there’s a way. We’ve seen Touch HD owners figure a way around this before, but it never gets old hearing about people drilling holes into their phones. This time, a user on PPCGeeks has decided to redesign his Sprint Touch Pro2 (Verizon TP2 too) by drilling a tiny hole into the back cover, giving him direct access to soft resets. Not too shabby and look, it even matches the orange holes on Sprint’s custom cover. Now, what about a mod to access the storage card?

T-Mobile Touch Pro2 users, would you have preferred a concealed soft reset button? Similarly, if your device’s soft reset button is hidden, would you have preferred easy hardware access?

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